| Customer Reviews
Doesn't work after a few months I have three Mosquitio Magnets that I bought last year. They worked great for a few months then only give "fault" indications thereafter and won't work. This is a defectively designed or manufactured product. I have never submitted Amazon reviews before this product. I feel so cheated that I want to warn others about it. Three bad devices for me, and many other reviews reporting the same problems, means that you purchase this product with great risk.^M
Problems with Unit and Customer Service The good news is when it works, it works well. The bad news is it is a buggy design, no pun intended, and customer service is slow and ineffective. I own 2 older Defender units that work year after year, plus the new Pro. The Pro is an expensive item and it hasn't worked properly from the beginning. The problem I've been having is that the unit keeps trying to go through the start cycle and then eventually gives up with the "flame icon" error. I spent many wasted weeks dealing with customer service with all of the typical Mosquito Magnet troubleshooting tips (i.e. CO2 flush, turn the gas on slowly, use the reset tool, try these new side panels, blah, blah, blah). The unit would work on and off and finally, after almost 2 years of frustration, I was able to get the company to agree to exchange the unit. I was instructed to "remove the net and the battery" and to "ship only the upper unit", which I did. 2 weeks later, I receive the replacement, but it is missing the entire hinged lid and solar panel. Oddly enough, they included a new net and battery, the two items I was told NOT to send with the RMA. So even though they originally sold me a defective unit, and even though they messed up on the RMA, they could have saved a customer by taking responsiblity and making it right. They did not. I spent a significant portion of today arguing with them. They're telling me that the lids are on backorder and that I will have to wait another 2 to 4 weeks. When I suggested that they send my RMA'd lid (because that portion of the unit was fine), they refused to bother with it. When I asked for a new unit, no dice. When I asked for my money back, also no dice.^M
Problem Plagued MM Pro Inital unit purchased 6/04, now on third warranty replacement unit. First two had solar/battery issues culminating in battery failing to hold a charge after two weeks of operation. The most recent replacement will not operate unless the propane tank is completely full and thus shuts down after 12-15 hours operation. The company has been decent about warranty replacements but my patience with this expensive, tempermental device is wearing thin. I cannot recommend this problem plagued Pro model. |
